Given that the institution of the Ombudsman - Protector of Citizens - was first introduced into the Serbian legal system by the National Assembly in 2005 and entrenched by the Constitution in the year 2006, this project aimed at improving the professional skills of the institution's staff.
In this respect, the overall objective of this project was to contribute to the further democratization of society, promotion of the principles of the rule of law, human rights and good governance through more efficient control of the legality in the work of public administrative bodies. The project also aimed at supporting the Ombudsman's office to fully perform its mandate in order to ensure utmost legality and equity of public administrative acts vis-à-vis all citizens.
To this end, the activities of the project were structured according to four crucial areas:
- Organizational improvement of the Ombudsman’s office in accordance with the best European practice
- Cooperation among Ombudsman offices on all levels and cooperation with state bodies
- Strengthening of the capacity of the Ombudsman's office in terms of human resources and technical equipment
- Promoting the relationship with the professional and wider public and creating public awareness about the role and importance of the Ombudsman
The BIM contributed to the project by providing short term expertise on trainings in all areas concerning human rights protection.
Susanne Fraczek, firstname.lastname@example.org